We’ll never “dual price”, which means we’ll never offer you a very cheap rate to get you to sign up then hike up the price later. But there are a handful of reasons your price could change over time – for example, if we offered you a discount for owning smart devices, but you later uninstalled them or they stopped working. Roughly once a year we’ll also apply all our new data science to the price we gave you a year ago and work out if it needs to change.

If we have to change your price for some reason we’ll contact you to explain and offer you the new price.

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